Foreword

Tjis Broeke

Chair of the City of London Police Authority Board

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The City of London is one of the world’s leading international financial and business centres. Its success is built on innovation, enterprise, and global confidence - underpinned by our shared commitment to ensuring that everyone who lives, works, visits, and does business here feels safe and secure.

At the City of London Corporation and City of London Police, we are proud of our longstanding partnerships with the hospitality industry. Working together, we play a vital role in keeping the Square Mile a safe, welcoming, and resilient place for all.

Hotels are an integral part of the City’s success. The professionalism, dedication, and vigilance of hotel teams help protect guests, support colleagues, and strengthen the reputation of the Square Mile as a world-class destination.

This toolkit provides practical guidance and reassurance to help hotel teams respond confidently when situations arise. By sharing knowledge, strengthening collaboration, and continuing to work together, we can further enhance safety and support the communities we serve.

I would like to thank the Community Safety Team, the Safer City Partnership, the City of London Police, and our hospitality partners for their commitment and collaboration in creating this valuable resource.

Together, we will continue to build on our strong partnerships and shared commitment to public safety, ensuring that the City of London remains the safest business district in the world.

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How to use this Toolkit

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Identify the concern

Use the guidance to recognise warning signs, risk factors and situations that may require action or further attention.

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Take action safely

Follow the recommended steps, prioritise safety and wellbeing, and work alongside your hotel's existing procedures.

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Report and seek support

Use the appropriate reporting routes and support contacts, and share concerns promptly to help protect others.