Training Sessions

Welfare and Vulnerability Engagement (WAVE)

Our Safer City and The City of London Police regularly offer free Welfare and Vulnerability Engagement (WAVE) training through their partner, Safer Business Network.

The multi-award-winning WAVE (Welfare and Vulnerability Engagement) programme has been specifically tailored for the hotel industry. Designed to equip hotel teams with the knowledge, skills and confidence to identify vulnerability, safeguard guests, respond to incidents professionally and create safer environments, the programme combines practical, real-world scenarios with industry best practice to support both guest welfare and operational excellence. 

What is WAVE?

The Welfare and Vulnerability Engagement (WAVE) course is designed to equip individuals in customer-facing roles with awareness of vulnerability and their responsibilities towards customers. It includes two key components: WAVE training, which provides knowledge on recognising and assisting vulnerable individuals, and the Ask for Angela campaign, enabling people in unsafe situations to discreetly seek help from trained staff using a code word.

By training your staff in WAVE and implementing Ask for Angela you can play a role in helping to prevent and reduce sexual violence and vulnerability within your business and our towns and cities. The WAVE Programme consists of two strands of work: 

WAVE TRAINING

A training session which aims to increase the skills, knowledge and confidence of those working in licensed premises focusing on identifying vulnerability and making appropriate interventions. 

Learning Outcomes

Recognise the signs of vulnerability, safeguarding concerns, child exploitation and suspicious behaviour requiring intervention.

Demonstrate effective communication and de-escalation techniques to safely support vulnerable individuals.

Understand responsible retail sales, licensing responsibilities and the hotel's role in creating a safe and inclusive environment.

Implementing initiatives including, Safe Havens, Ask for Angela and Ask for Clive.

Apply organisational procedures to respond appropriately to welfare, safeguarding and security incidents.

Record and report incidents accurately, understanding when and how to escalate concerns to internal teams and external agencies. 

Find out more about WAVE here.

To book onto the next WAVE training, please email Training@saferbusiness.org.uk.

Child Exploitation Training

The Children’s Society is offering free online training to all hotel staff . Designed and delivered by subject matter experts from The Prevention Programme, these online workshops will help to build staff's confidence in responding to child exploitation indicators. They will also support teams to proactively prevent child exploitation from being able to take place onsite by identifying the contextual factors that shape risk. Every member of a hotel team has a vital role to play in protecting children from harm these sessions will give the knowledge and confidence needed to make a difference. Together we can ensure every child is protected.

Our Safer City Training

Our partners at Our Safer City work with expert partners to deliver impactful training and education on preventing violence against women and girls and domestic abuse. These free courses are offered both in-person and online.

FIND OUT MORE

Counter Terrorism

ProtectUK  provides free advice, guidance and learning to help businesses and communities understand protective security and improve their response to the risk of terrorism.  This includes further details on terrorist threat levels and guidance protocols to aid you and your staff.

Training to help you

Training all levels of your staff is vital to help them react appropriately and efficiently in an incident. There are national e-learning options for general audiences, all staff, line managers and security staff, along with local Counter Terrorism Security Advisor delivered products.

  • ACT Awareness e-learning This free and under one hour programme is for all staff. Modules include identifying vulnerabilities, suspicious behaviour, responding to bomb threats. For security staff, consider ACT Security for more specialised training.

  • The See, Check & Notify (SCaN) programme promotes the use of customer service to identify suspicious persons and for organisations and events to make sure existing staff & resources are maximised to enhance safety and security. There are separate modules for All Staff and Line Managers.

  • Exercise your plans to ensure they are fit for purpose and staff know them. ACT in a BOX Exercises on Protect UK offers immersive digital exercises to help businesses of all sizes prepare for and respond to a terrorist incident within their premises or area

For further information on the different programmes and training products available visit Counter Terrorism Security Advisor

Domestic Abuse E-learning for SME’s

The City of London Corporation have funded an e-learning module designed specifically to help small and medium-sized enterprises (SMEs) E-learning module for SMEs - EIDA. build an effective workplace response to domestic abuse. It is available to every organisation in the UK, whether they are a member of EIDA or not. We also warmly encourage larger employers to share it with SMEs in their community or supply chain who may benefit.

By completing the e-learning, SMEs will:

  • Understand how to Recognise, Respond and Refer safely and appropriately

  • Learn their legal and ethical responsibilities as an employer

  • Follow a clear, structured approach to building your domestic abuse response

  • Learn how to raise awareness and embed their approach into daily practice

  • Feel confident that they are taking meaningful, effective action

FIND OUT MORE