City of London Hotel Safety Toolkit
Practical guidance for hotel staff to help identify, respond to and report safety concerns with confidence.
"The awareness you gain could make a real difference in protecting someone at risk."
“As hotel professionals, we have a unique responsibility to provide not only a welcoming environment for our guests, but also a safe one. Every day, our teams interact with people from diverse backgrounds and circumstances, placing us in a position to identify concerns, support vulnerable individuals, and help prevent harm.
The City of London Hotel Safety Toolkit provides valuable guidance on the issues that can affect our guests, colleagues, and wider communities. From recognising the signs of exploitation, abuse, and modern slavery, to understanding risks associated with crime, terrorism, and safeguarding. This toolkit equips hotel staff with the confidence and knowledge to respond appropriately and responsibly.
By signing up to the Hotel Safety pledge and completing this training, you are making an important contribution to creating safer hotels and stronger communities. The awareness you gain could make a real difference in protecting someone at risk and ensuring that our industry remains a trusted and vigilant partner in public safety.
Thank you for your commitment to this important work.”
Nick Mackenzie MSyI,MIH
Chairman, Institute of Hotel Security Management
City of London Hotel Safety Pledge
Hotels play a vital role in keeping the Square Mile Safe. By signing this pledge, we commit to effective partnership working, training on practical preventions and increased staff confidence in recognising and responding to vulnerability across the City of London. We invite hotels and other accommodation providers across the City of London to join us in making a clear, public commitment to the safety and wellbeing of all guests, staff and visitors.