Lone Female Travellers

Lone female travellers may face additional risks or vulnerabilities during their stay.  For some guests, concerns may relate to unwanted attention, harassment, stalking, domestic abuse, or being unfamiliar with the local area.

Hotel staff play an important role in creating a safe, welcoming and supportive environment where guests feel comfortable seeking assistance and confident that their privacy, safety and wellbeing will be taken seriously.

Practical actions for staff

  • Never announce room numbers aloud. Discreetly point to or write the room number on the key card holder.

  • Avoid drawing attention to whether a guest is travelling alone. Use neutral language and do not discuss guest details within earshot of others.

  • Ensure guests know how to contact reception or security 24 hours a day.

  • Be alert to concerning behaviour, such as individuals monitoring guests, attempting to obtain room numbers, or requesting access to rooms.

  • Do not disclose guest information to callers, visitors, or anyone claiming to know the guest without following hotel verification procedures.

  • Challenge and report suspicious behaviour in accordance with hotel procedures.

  • Do not allow access to a room by anyone that is not named on the booking, unless identity and authorisation have been verified in line with hotel procedures.

  • If a guest asks for additional safety measures, accommodate reasonable requests wherever possible and without judgement.

If a guest expresses safety concerns

  • Take concerns seriously and respond professionally.

  • Offer a room change if appropriate.

  • Consider allocating a room closer to reception or in a well-used area of the hotel.

  • Explain available security measures and how to access assistance.

  • Escalate concerns to a manager or security team where required.

If a room number is accidentally disclosed

  • Apologise to the guest.

  • Offer a room change where appropriate.

  • Reissue key cards if a room move is made.

  • Reassure the guest that their safety concerns are being taken seriously.

Remember: Small actions can make a significant difference to a guest's sense of safety and wellbeing. Treat room numbers and guest information as confidential at all times.  By protecting guest privacy and responding proactively to concerns, hotels can help create a safer environment for everyone.